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JS not installing Drumpak #2

 
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Fri Jun 22, 2007 7:41 am    Post subject: JS not installing Drumpak #2 Reply with quote

Hi, I seem to have a wierd situation, I purchased DrumPak #2 and trying to install it...
when I'm start JS I get the screen asking if I want to install DrumPak #2 Part 1--

I click on "Yes"--

It starts installing,

then I get the error message that It can't install the Drumpak #2 part 1 .PDF contact support.
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Ralph [RZ]
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Joined: 02 Jan 2008
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PostPosted: Fri Jun 22, 2007 8:09 am    Post subject: Reply with quote

Does it try installing it again when you restart Jamstix?
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Ralph Zeuner
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Fri Jun 22, 2007 8:49 am    Post subject: Reply with quote

Hi Ray, tnx for the fast reply,

Yes it tries to re-install
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Ralph [RZ]
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PostPosted: Fri Jun 22, 2007 8:59 am    Post subject: Reply with quote

Please disable any anti-virus software etc. you may have running during the DrumPak #2 installation and see if that helps.

If you still have problems, send me the file rzdlog.txt from your jamstix folder.
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Fri Jun 22, 2007 9:15 am    Post subject: Reply with quote

File sent to your e-mail....Tnx!!!
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Ralph [RZ]
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PostPosted: Fri Jun 22, 2007 9:50 am    Post subject: Reply with quote

I looked at the log and I recommend you re-download the DP2 Part 1 file as this may be a download corruption issue. Let me know if that doesn't help or if you need a renewed link.
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Ralph Zeuner
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Fri Jun 22, 2007 11:00 am    Post subject: Reply with quote

sounds like a plan... keep you posted
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Fri Jun 22, 2007 12:09 pm    Post subject: Reply with quote

Hi Ray,

Redownloaded dp#2 part 1, same trouble --looks like I need a new link
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Ralph [RZ]
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PostPosted: Fri Jun 22, 2007 12:13 pm    Post subject: Reply with quote

New link sent.
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Ralph Zeuner
Rayzoon Technologies LLC
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adamf
Junior Jammer
Junior Jammer


Joined: 12 Apr 2007
Posts: 16

PostPosted: Sat Jun 23, 2007 9:09 am    Post subject: Reply with quote

Hi Ray,
Looks like it's going to be OK,
1 downloaded from new link
2 removed old files from "addon" folder
3 updated the config file "addon section"
4 installed dp #2
5 ran program as usual.
6 checked the "About' tab verified dp#2 installed there

Thank you very much for your excellent support and super quick responses...Looking foward to JS2 !!!

Thanks again
Adam
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