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Sherz
Jamologist
Joined: 27 Nov 2005
Posts: 102
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 Posted: Wed Nov 13, 2019 6:50 pm Post subject: JS4 (free) - suddenly gone quiet in Cubase 10... ? |
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I haven't used JS for a while so I may have forgotten something obvious. I've suddenly lost output from JS4 (free) when playing back a song in Cubase 10. Was working fine initially.
I can hear sounds when I click on an element of the kit e.g. snare, kick etc but nothing when playing back and there's no meter indication in the JS mixer either. Also I usually send MIDI to SSD but there appears to be no MIDI out at all now. Any clues?
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Knopf_
Jamologist
Joined: 17 Mar 2012
Posts: 158
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| Posted: Wed Nov 13, 2019 7:27 pm Post subject: |
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I had the same issue a few days ago. By starting Cubase again there was no solution. I turned off my PC and started again (no stand by, no hibernation) and problem was solved. I hope it helps.
Edit: the only difference is that I could not hear sounds by clicking on kit elements. |
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Azimuth
Moderator & Beta Team
Joined: 19 Nov 2010
Posts: 2131
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| Posted: Wed Nov 13, 2019 10:09 pm Post subject: |
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Sherz,
Use the Manager app to email Support and submit your log files. Include a description of the problem also. |
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Sherz
Jamologist
Joined: 27 Nov 2005
Posts: 102
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| Posted: Wed Nov 13, 2019 10:32 pm Post subject: |
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Thanks or the responses. As it happens I've just got it going again.
Odd problem. I noticed the first part of the song had somehow gotten deleted. It was a 2-bar 'intro'. Now I would have thought the song would have still played without, it would have just been offset by two bars, but for some reason with this intro part absent it didn't play at all. As soon as I recreated the part all is back to normal. Makes no sense to me but anyway, problem solved! |
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Azimuth
Moderator & Beta Team
Joined: 19 Nov 2010
Posts: 2131
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| Posted: Wed Nov 13, 2019 11:38 pm Post subject: |
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| Glad you got it going Sherz. Was there a time signature change involved perhaps? That will cause loss of sound if Jamstix & the host time sigs do not agree. |
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Sherz
Jamologist
Joined: 27 Nov 2005
Posts: 102
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| Posted: Thu Nov 14, 2019 5:02 pm Post subject: |
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| Well, as it happens the fault has happened again. Same thing... the first part of the song "intro" has vanished. But this time it plays a couple of bars and then goes silent. If this quirk persists I'll definitely send through the log files! |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Mon Nov 18, 2019 7:14 pm Post subject: |
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Sherz,
Just checking in to this if you got my email on updating to 4.4.6 and seeing if the problem is gone?
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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Sherz
Jamologist
Joined: 27 Nov 2005
Posts: 102
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| Posted: Mon Nov 18, 2019 8:03 pm Post subject: |
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| Ralph [RZ] wrote: | Sherz,
Just checking in to this if you got my email on updating to 4.4.6 and seeing if the problem is gone? |
Hi, sorry was away for a couple of days. I'm just looking at the update install now an JS Manger tells me it's UP-TO-DATE? |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Mon Nov 18, 2019 8:30 pm Post subject: |
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I've just realized you are on the free version. Sorry about that!
I've sent you an email with a possible fix.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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Sherz
Jamologist
Joined: 27 Nov 2005
Posts: 102
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| Posted: Mon Nov 18, 2019 9:18 pm Post subject: |
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| Ralph [RZ] wrote: | I've just realized you are on the free version. Sorry about that!
I've sent you an email with a possible fix. |
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