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sharke_
Jammer
Joined: 27 Aug 2013
Posts: 21
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 Posted: Sat Mar 16, 2019 12:44 pm Post subject: GUI causing clicks and pops |
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| I'm trying the free version of Jamstix 4 to assess whether I should upgrade from 3. I'm using it in Bitwig. It's not working very well - every time I adjust something on the GUI, I hear clicks and pops. My system is fully up to date with drivers etc. Jamstix 4 is the only plugin GUI which does this. Does anyone else have this problem and am I likely to still experience if I pay for a full upgrade? |
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Azimuth
Moderator & Beta Team
Joined: 19 Nov 2010
Posts: 2131
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| Posted: Sat Mar 16, 2019 11:01 pm Post subject: |
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| Use the Manager app to send an email to support and attach the log files. |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Sun Mar 17, 2019 9:15 am Post subject: Re: GUI causing clicks and pops |
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| sharke_ wrote: | | It's not working very well - every time I adjust something on the GUI, I hear clicks and pops. |
Yes, send the logs at Azimuth said. Also, quick thing to try right now is this:
- close DAW
- open manager tool
- click 'Troubleshooting'
- uncheck '2D Acceleration'
- check 'Disable Hardware Acceleration'
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sharke_
Jammer
Joined: 27 Aug 2013
Posts: 21
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| Posted: Sun Mar 17, 2019 10:43 pm Post subject: |
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| Where do I install the manager tool? It says "Manager tool could not be found." |
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Azimuth
Moderator & Beta Team
Joined: 19 Nov 2010
Posts: 2131
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| Posted: Mon Mar 18, 2019 3:07 am Post subject: |
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| A copy of the Manager app (Jamstix4Manager.exe) should be located in C:\ProgramData\Jamstix 4 Data if you haven't uninstalled Jamstix. |
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sharke_
Jammer
Joined: 27 Aug 2013
Posts: 21
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| Posted: Mon Mar 18, 2019 10:56 pm Post subject: |
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| a_zimuth wrote: | | A copy of the Manager app (Jamstix4Manager.exe) should be located in C:\ProgramData\Jamstix 4 Data if you haven't uninstalled Jamstix. |
It's supposed to be in that very folder? I don't see it. Maybe because I only have the free version installed?
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Azimuth
Moderator & Beta Team
Joined: 19 Nov 2010
Posts: 2131
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sharke_
Jammer
Joined: 27 Aug 2013
Posts: 21
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| Posted: Sat Mar 30, 2019 1:36 pm Post subject: |
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Ran it. Disabled 2D acceleration. Problem is now even worse. Audio cuts out whenever I am adjusting anything in the brain. I use hundreds of plugins and not one of them does this when using the GUI, so it can't be my system. |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Sat Mar 30, 2019 1:44 pm Post subject: |
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| sharke_ wrote: |
Ran it. Disabled 2D acceleration. Problem is now even worse. Audio cuts out whenever I am adjusting anything in the brain. I use hundreds of plugins and not one of them does this when using the GUI, so it can't be my system. |
We'll get it sorted. Please click 'Email Tech Support' in the manager to send me the logs so I can look into this.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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