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Support response?

 
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b15_fliptop
Junior Jammer
Junior Jammer


Joined: 25 Jan 2016
Posts: 12
PostPosted: Sat May 12, 2018 12:00 pm    Post subject: Support response? Reply with quote
I've sent two emails to support recently, the first a week ago now, and haven't heard back. What is the typical response time?
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Azimuth
Moderator & Beta Team
Moderator & Beta Team


Joined: 19 Nov 2010
Posts: 2131
PostPosted: Sat May 12, 2018 3:21 pm    Post subject: Reply with quote
Usually pretty quick, a day or two at most usually. Ralph has been off the radar more than usual lately but I have no idea why that is. I'm waiting for a response from him myself actually. You can PM me and ask if you think it's something I might be able to help with.
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b15_fliptop
Junior Jammer
Junior Jammer


Joined: 25 Jan 2016
Posts: 12
PostPosted: Sat May 12, 2018 3:30 pm    Post subject: Reply with quote
Thanks for the response. I’ll guess wait a bit longer for Ralph, but appreaciate the offer.
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chesterdesmond
Jam Meister
Jam Meister


Joined: 09 May 2007
Posts: 67
PostPosted: Tue May 15, 2018 1:27 pm    Post subject: Reply with quote
Ralph spoiled us with lightning fast support in the past so it seems weird to have to wait! Hope all is well with him.
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b15_fliptop
Junior Jammer
Junior Jammer


Joined: 25 Jan 2016
Posts: 12
PostPosted: Tue May 15, 2018 1:29 pm    Post subject: Reply with quote
His last post was on April 28th. Hope everything is okay!
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Ralph [RZ]
Site Admin
Site Admin


Joined: 02 Jan 2008
Posts: 13332
PostPosted: Fri May 18, 2018 3:55 pm    Post subject: Reply with quote
Sorry about the delay, Brian!
I haven't been able to replicate the issue with the song file you've sent but please click 'Reset Song' in the song menu with the project loaded and see if the problem is gone.
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Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com
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