Rayzoon Technologies LLC

[Ralph [RZ]]

These are some frequently asked support questions and their answers:

WINDOWS: I HAVE INSTALLED JAMSTIX AND THERE IS NO SOUND
Make sure you have downloaded the stock kit (and any other Paks you purchased), unzipped them and installed them via 'Install Pak' in the 'Kit' window.

WINDOWS: WHEN TRYING TO INSTALL PAKS, I GET AN 'ACCESS DENIED' MESSAGE
Using Windows Explorer, set the permissions on the Jamstix3 folder to read/write Everyone.

IF I CLICK ON A KIT PIECE WITH MY DAW STOPPED, I DON'T HEAR THE SOUND
Disable 'Close Audio When Inactive' in your DAW.

WHEN I USE A DRUMMER OTHER THAN 'CHARLIE', I GET NO SNARE OR KICKS
Turn up the song power knob above the song sheet.

I AM USING A MULTI OUTPUT KIT BUT ALL THE SOUND IS ROUTED TO OUTPUT #1
Uncheck 'Downmix' in the Jamstix mixer.

ALL I HEAR IS THE KICK
Set up your host to properly support all audio outputs of Jamstix

MY TIME SIGNATURE CHANGES DON�T SEEM TO WORK RIGHT
�Allow Time Sig Changes� in the OPTIONS must be checked.

AND

For every time sig change in your host, there must be a part change in JS at the exact same time.

AND

Each part in JS must have its proper time sig set in the part length edit box.

WINDOWS: I HAVE CRACKLES AND DROP-OUTS WHEN �Load-on-Demand� (LoD) IS ENABLED
Increase audio latency in the host.

WINDOWS: AUDIO CRACKLING IN STUDIO ONE WHEN USING OTHER PLUGINS
Activate ALL outputs from Jamstix in S1 or check �Downmix� in the mixer.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com