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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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 Posted: Tue Nov 03, 2009 8:58 pm Post subject: Windows 7 re-authorization problem |
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Something got messed up as I was trying to insert the proper serial numbers for Jamstix and Jamcussion while reinstalling my software for Windows 7. Now in Cubase if I try to load jamstix it crashes immediately. I'm nearly positive this is authorization/registration related. I tried uninstalling, etc, and reinstalling but this hasn't helped.
There's got to be some way to start fresh. Please help! |
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Ralph [RZ]
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Joined: 02 Jan 2008
Posts: 13332
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| Posted: Wed Nov 04, 2009 8:29 am Post subject: |
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Please use a different host for activation, like MiniHost or SAVIHost. If you also have trouble there, let me know.
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Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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| Posted: Wed Nov 04, 2009 10:35 pm Post subject: |
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| It is opening fine in Minihost which i just downloaded, as well as Cantabile. And in both cases, it say that the plugin is registered to me already. So it seems that the activation did take effect. It still crashes on load in Cubase, however. Any ideas? |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Thu Nov 05, 2009 8:15 am Post subject: |
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Are you using 32-bit or 64-bit Cubase?
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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| Posted: Sat Nov 07, 2009 6:43 pm Post subject: |
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| 32-bit Cubase (as far as i know, at least) and 32-bit Windows 7. |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Sun Nov 08, 2009 11:12 am Post subject: |
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Please send me rzdlog.txt from My Documents\Jamstix2.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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| Posted: Wed Nov 11, 2009 9:42 pm Post subject: |
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| hi, did u receive the rzdlog.txt that i sent you? (if not, which email address should i use?) |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Thu Nov 12, 2009 3:07 am Post subject: |
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Got the file but am traveling right now. Will get back to you as soon as I can.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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| Posted: Tue Nov 17, 2009 2:34 am Post subject: |
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| thanks |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Tue Nov 17, 2009 10:03 am Post subject: |
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Please try the 2.5.3 Beta 12 and let me know if it fixes the issue.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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sammy24
Jamologist
Joined: 31 Mar 2005
Posts: 138
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| Posted: Tue Nov 17, 2009 10:19 pm Post subject: |
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All better!  Thanks for your help, very nice to be up and running again. |
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