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Downloaded but can't start program

 
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Duane Rod
Junior Jammer
Junior Jammer


Joined: 01 Dec 2007
Posts: 4
Location: Ingleside, Tx.
PostPosted: Sat Dec 01, 2007 6:22 pm    Post subject: Downloaded but can't start program Reply with quote
I just purchased JamstixXL and recieved the email with the download link and the License Key. I went to the site and downloaded the program, the kits and the update. All downloaded to my computer OK, but I have no start icon and in the "Start Programs" menu, all that is in the Jamstix folder is the PDF manual Crying or Very sad . Nowhere did anything ever ask me for my License Key either. Can anyone please help me Question . I emailed tech support but have not recieved any reply yet.

Thanks,
Duane
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Willy4360
Jamologist
Jamologist


Joined: 30 Apr 2007
Posts: 126
Location: Caribbean
PostPosted: Sat Dec 01, 2007 7:36 pm    Post subject: Reply with quote
Hello Duane and Welcome!

Jamstix is not a standalone program, you need a host to use it (like Cubase, Sonar, Pro-tools, etc). Once you run it from one of those, then you'll be asked for the license key and be able to use it.

Hope this helps!
Willy.
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Ralph [RZ]
Site Admin
Site Admin


Joined: 02 Jan 2008
Posts: 13332
PostPosted: Sat Dec 01, 2007 9:09 pm    Post subject: Reply with quote
Duane, I've sent two e-mails. Have you gotten any of them?
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Ralph Zeuner
Rayzoon Technologies LLC
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Duane Rod
Junior Jammer
Junior Jammer


Joined: 01 Dec 2007
Posts: 4
Location: Ingleside, Tx.
PostPosted: Sat Dec 01, 2007 10:42 pm    Post subject: Reply with quote
Ralph, no I haven't received any e-mails from you. I even checked my spam filter and there were none there either. My address is [deleted to avoid pick up by spammers]

Willy, I didn't know that. But I can't seem to get it into Sonar either Crying or Very sad . I'm using Home Studio 6XL.

Bear with me guys

Duane
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Ralph [RZ]
Site Admin
Site Admin


Joined: 02 Jan 2008
Posts: 13332
PostPosted: Sat Dec 01, 2007 11:19 pm    Post subject: Reply with quote
Duane, do you have an alternate e-mail? If so, please send it to me at support.

Concerning HS6: did you make sure Jamstix 2 is in the search path of HS? I'm not familar with HS but in Sonar you have a plugin manager that needs to be told where to look for plugins.

Once it finds it, you can use Jamstix via the synth rack (not sure of it's the same in HS).
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Ralph Zeuner
Rayzoon Technologies LLC
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Duane Rod
Junior Jammer
Junior Jammer


Joined: 01 Dec 2007
Posts: 4
Location: Ingleside, Tx.
PostPosted: Sun Dec 02, 2007 12:32 am    Post subject: Reply with quote
Got it Very Happy . Thanks for the help. Now I've just got to figure out how to use it......think it's time to print the manual Shocked !!

Duane
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