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berksky
Junior Jammer
Joined: 07 Dec 2005
Posts: 5
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 Posted: Mon Nov 06, 2006 8:10 pm Post subject: Is support@rayzoon.com receiving e-mails? |
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Hi,
I sent the following e-mail twice to support@rayzoon.com and received no reply. I usually get a reply the same day. I was wondering if my e-mails are making through. I would appreciate an answer.
Thanks!
Hi,
I installed jamstix 1.7 in July and haven't used it since. When I reopened my projects, I noticed I am missing some samples (Jamstix opens a browser in which it lists the missing ones). It looks like I also have to reinstall my drumkit. However, the password I have (see below) does not work. Can you please send me a new password? Also, do I have to re-install the other kits? I have everything but ePak.
Looking forward to 2.0 
-berk |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Mon Nov 06, 2006 9:04 pm Post subject: |
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I'm looking into it...
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Mon Nov 06, 2006 9:06 pm Post subject: |
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The last mail we received from you is from 7/23/06. We have no other reports of the support mailbox not working so I'm not sure what is causing this.
Please tell me what sounds are listed as missing so we can determine what product install you have to repeat.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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berksky
Junior Jammer
Joined: 07 Dec 2005
Posts: 5
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| Posted: Sat Nov 11, 2006 5:04 am Post subject: |
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| Ah, I figured it out! I had to reinstall the original data files because I changed the installation location by mistake. Thanks! |
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Guest
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| Posted: Wed Nov 22, 2006 11:56 pm Post subject: |
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Hi Ralph,
You DO have a problem with receiving email, I have tried all your mail links on your website, and in your profile here, here is a copy of the mailer demon i get back:
--------Start sample
Hi. This is the qmail-send program at host248.ipowerweb.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<r.zeuner@rayzoon.com>:
See /home/users/web/b1548/ipw.rayzoonc/TMDA_DELIVERY_FAILURE for traceback
I'm not going to try again; this message has been in the queue too long.
--- Below this line is a copy of the message
--------end sample
I get it constantly, please advise me in this post what to do, somethings gone wrong with my real forum profile.
Kind regards
Michael |
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Ralph [RZ]
Site Admin
Joined: 02 Jan 2008
Posts: 13332
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| Posted: Thu Nov 23, 2006 9:18 am Post subject: |
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That's very weird. The TDMA error was fixed over a week ago or so. We are now receiving e-mails just fine on all accounts every day.
Please try again and send to 'sales@rayzoon.com'. Let me know if you still get the TDMA error.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com |
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Telecaster
Jammer
Joined: 18 Apr 2005
Posts: 28
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| Posted: Thu Nov 23, 2006 9:16 pm Post subject: |
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Hi Ralph,
Cheers I will try that now.
Cheers
Michael
_________________
Cheers
Mike
I am still trying my best |
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