Rayzoon Technologies LLC

[chesterdesmond]

Hi, loving Jamstix 4 so far with limited use.
Is there a way to change the color\intensity of the overhead lights? I have found the lighting mode button but no matter what I pick there,while there is a visible change, there is a bright bluish green light on all the time.
Thanks

[Ralph [RZ]]

Please email me a screenshot to support[at]rayzoon.com
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[chesterdesmond]

email on its way

[Ralph [RZ]]

That's caused by a problem with your video card driver. Please open the Jamstix 4 manager, click 'Troubleshooting', check the box 'Disable Hardware Acceleration' and see if the problem is gone.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[chesterdesmond]

OK tried that and no change in turquoise lighting. Re-loaded DAW and Jamstix, no change.

[Ralph [RZ]]

Please do this:
- make sure DAW is closed
- open task manager and kill jamstix4.exe if it is running
- now open the DAW and see if the problem is gone

If not, please open the manager, click 'Email Tech Support' and send me an email with the logs dropped onto it.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[chesterdesmond]

that seems to have solved the issue (I did have to close the exe in task manager)! Looks sweet now..
Thanks Ralph. The support is par excellence as always !