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JS 3.6.0 crash on opening both in Reaper and Cubase

 
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fulvia
Jam Meister
Jam Meister


Joined: 29 Jul 2006
Posts: 92
Location: U.K.
PostPosted: Fri Jul 11, 2014 11:13 am    Post subject: JS 3.6.0 crash on opening both in Reaper and Cubase Reply with quote
Hi Ralph esq.

JS is crashing in both Reaper and Cubase with an error code
Access Violation...

I've downloaded the Visual C++ download.

I would like to go for a totally fresh install of JS now, because I had problems with various previous betas. How best to do this?

thanks
Ian
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Ralph [RZ]
Site Admin
Site Admin


Joined: 02 Jan 2008
Posts: 13332
PostPosted: Sat Jul 12, 2014 8:33 am    Post subject: Reply with quote
Please email me any of these files from Documents\Jamstix3 first:

rzdlog.txt
apslog.txt
error.txt
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Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com
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Robus_1
Jammer
Jammer


Joined: 18 Dec 2013
Posts: 40
PostPosted: Sun Jul 20, 2014 4:11 am    Post subject: Reply with quote
Any luck?
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Ralph [RZ]
Site Admin
Site Admin


Joined: 02 Jan 2008
Posts: 13332
PostPosted: Mon Jul 21, 2014 7:55 am    Post subject: Reply with quote
So far we don't know what the problem in your config is.
It may be best to use 3.5 until Jamstix 4 later this year, which uses a different installer/updater.
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Ralph Zeuner
Rayzoon Technologies LLC
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Robus_1
Jammer
Jammer


Joined: 18 Dec 2013
Posts: 40
PostPosted: Mon Jul 21, 2014 12:02 pm    Post subject: Reply with quote
I do appreciate your efforts.
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fulvia
Jam Meister
Jam Meister


Joined: 29 Jul 2006
Posts: 92
Location: U.K.
PostPosted: Fri Nov 28, 2014 10:10 am    Post subject: Reply with quote
Just an update. I went back to 3.5.0 (32 bit)
Things seem stable in the track I'm working on right now.

I've got a separate issue around synching of the visual display and the audio, but I'll post separately on that. Smile
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