Rayzoon Technologies LLC

[jgaryt]

Hi,

I just installed BonzoPak, and the BonzoPak standard kit reports 18 missing files. Other kits in this pack have missing sounds also - mostly snare and toms.

I have all the Jamstix 2 and 3 kids installed, and I installed all 3 BonzoPak files.

I noticed on the forums that some people experienced this due to not loading the JS2 kits; do I need to reinstall them after installing the BonzoPak?

Thanks.

[jgaryt]

I reinstalled the BonzoPak, and the JS 2 and 3 files - no improvement.

[Ralph [RZ]]

The log shows the files missing. Please run Cubase via right-click->Run As Admin and install Bonzopak again.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[jgaryt]

Ran Cubase as Administrator, reinstalled BonzoPak - Same results, Standard kit has same 18 missing sounds.

[Ralph [RZ]]

Please check that any files exist with this name (plus suffix and extension):
E:\Program Files\jamstix3\data\sounds\Kick - 26'' Ludwig Maple BoP

If not, please search your drives for files with 'Ludwig Maple' to see if they installed somewhere else.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[jgaryt]

Hi,

I searched all three of my drives, and in the folder you referenced previously, there are four "Ludwig Maple" files, but they are all .bmp files.

https://drive.google.com/file/d/0B0tXi_wGgdmGQ2VaNGFITjJ5TE0/edit?usp=sharing

[Ralph [RZ]]

This would indicate that BonzoPak is not installed. Please set permissions for 'E:\Program Files\jamstix3\' to read/write everyone in Explorer. Start Cubase and install the 3 BonzoPak RXP2 files again.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[jgaryt]

This time I:

1) Added "Everyone" to the folder and subfolders of "Jamstix3"
2) Ensured read/write/modify permissions
3) Ran Cubase as Administrator
4) Reinstalled BonzoPak
5) Loaded the BonzoPak Standard kit, and still 18 sounds are missing
6) Searched the entire computer, and as before, only the .bmp files exist for "Ludwig Maple"

I am very confused by this. I can't see any reason that they will not install - I own pretty much every other Pak and MiniPak, and they all work. Plus I spend my days working in IT, so I know my way around a computer.

Sorry to be a pain, but, is there anything else I could try? Can I install the Paks outside of Cubase? I see the installer .exe.

Thanks for your responses and assistance thus far.

[Ralph [RZ]]

Yes, you can run PakInst.exe by itself. Try his:

- close Cubase
- run PakInst.exe and install 3 Bonzo files again
- start Cubase and see if it works now

If not, send me rzdlog.txt again.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[jgaryt]

Did as you said, no luck. Sent log file.

[jgaryt]

I do see "Ludwig Maple" in the config file:

Kick - 26'' Ludwig Maple BoP=55
Kick - 26'' Ludwig Maple BoP CS=55

Kick - 26'' Ludwig Maple BoP Full=25
Kick - 26'' Ludwig Maple BoP Full CS=25

Kick - 26'' Ludwig Maple BoP Mallet=25
Kick - 26'' Ludwig Maple BoP Mallet CS=25

Kick - 26'' Ludwig Maple BoP Dry=25

etc.

[Ralph [RZ]]

The log shows that the Bonzopak files are missing. Please do this:

- re-download the 3 BonzoPak ZIP files from your download page
- unzip them to a new folder
- run c:\jamstix3\PakInst.exe via right-click->Run As Admin and select the three new RXP2 files to install.
- when its'done, right-click into the log info of the Pak installer and do a 'Select All' and 'Copy'
- open notepad and paste into it, save the file and email it to me
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com

[jgaryt]

Not sure if it was a corrupt download, but this time it works! I couldnt find the InstallPak log file, but it's moot now, because BonzoPak is up and running, and I love the way the kits sound, and the additional styles are great.

You sir, offer the best customer service I have received, possibly ever.

Much appreciated. Can't wait to see what you come out with next.

Sincerely,
J. G. Thompson
4321 Sound Studios