Rayzoon Technologies LLC

[kjstap]

i just tried to run the 2.5.1 update from my computer after downloading it successfully from your site. it will NOT install because my virus software claims files such as "jamstix2\is-N87CQ.tmp" are trojan files. what's up. i have not ran into that with other stuff recently!
Active Protection Event Details

Event Type Notify
Timeout 0(s)
Monitor Source On File Access
Monitor Type File
Recommend System Scan Yes
Event Actor Enum Object

Application Information
File Path C:\DOCUME~1\Ken\LOCALS~1\Temp\is-JAAD3.tmp\is-QHN5N.tmp
Process ID 2704
File Size 675328(B)
CRC8 004EE922F995799D
Application Rating Unknown
Added To Always Allow List No
File Version 51.47.0.0
Product Name Inno Setup
Product Version 0.0.0.0
Description Setup/Uninstall
Copyright Copyright (C) 1997-2007 Jordan Russell. Portions Copyright (C) 2000-2007 Martijn Laan.



Attempted to modify the following file
File Path C:\Program Files\Steinberg\Vstplugins\jamstix2\is-N87CQ.tmp
CRC8 00B4E83169AB8B50
Application Rating Known Bad
Threat ID 90597


Action Taken
Action Blocked
Reason VIPRE Known

Active Protection Event Details

Event Type Notify
Timeout 0(s)
Monitor Source On File Access
Monitor Type File
Recommend System Scan Yes
Event Actor Enum Object



Application Information
File Path C:\DOCUME~1\Ken\LOCALS~1\Temp\is-JAAD3.tmp\is-QHN5N.tmp
Process ID 2704
File Size 675328(B)
CRC8 004EE922F995799D
Application Rating Unknown
Added To Always Allow List No
File Version 51.47.0.0
Product Name Inno Setup
Product Version 0.0.0.0
Description Setup/Uninstall
Copyright Copyright (C) 1997-2007 Jordan Russell. Portions Copyright (C) 2000-2007 Martijn Laan.



Attempted to modify the following file
File Path C:\Program Files\Steinberg\Vstplugins\jamstix2\is-N87CQ.tmp
CRC8 00B4E83169AB8B50
Application Rating Known Bad
Threat ID 90597



Action Taken
Action Blocked
Reason VIPRE Known


Thank You
music@kjselectric.net
Ken
_________________
Microsoft Windows 7 Home Intel(R) D CPU I7 930 2.80GHz 12 Gig Ram HD Lots of large drives - NVidia Geforce GTS 450 1 SyncMaster 2493HM(Analog) - 1 samsung 42" - firestudio audiobox personus --

[Ralph [RZ]]

Our updater is clean. The log does not specify what files it is complaining about exactly. Those TMP files are not in the updater itself. In the past we had one specific virus scanner complain about one specific RZD file, which is sample data and cannot carry a virus etc., because its sample data happened to match some virus signature. Can you specify file extensions in your scanner to be excluded? If so, exclude RZD files and see if it works then.
_________________
Ralph Zeuner
Rayzoon Technologies LLC
http://www.rayzoon.com